Frequently asked questions — ArkaHosting
❓ Questions
Frequently Asked Questions
Answers to the most common questions from our clients.
How fast can you set up my hosting?
Hosting is activated immediately after payment — automatically, 24/7. For web design projects we deliver within 7 to 20 days depending on the plan. Payment is made after the work is completed.
Can I migrate my existing website?
Yes! We offer free migration of your existing website — with no downtime and no data loss. Just tell us where it's hosted and we take care of everything.
Do you offer an SSL certificate and how much does it cost?
Every hosting plan includes a free Let's Encrypt SSL certificate for all domains. The certificate is installed and renewed automatically — you don't need to do anything.
Which PHP versions are supported?
We support PHP 5.4 to PHP 8.5, including the latest PHP 8.5. You can switch versions with one click from the control panel — no technical knowledge needed.
Is there a money-back guarantee?
Yes — we offer a 30-day money-back guarantee, no questions asked. If you're not satisfied within the first 30 days, we refund you in full.
Can I upgrade/downgrade my plan later?
Absolutely! You can change your plan at any time. Just contact us and we'll adjust the plan to your needs with no service interruption.
Do you offer support in Macedonian and English?
Yes — all support is in Macedonian. Direct communication with our team via email, phone and Viber. We reply within 24 hours on business days.